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TERMS AND CONDITIONS

  1. INTRODUCTION

    www.wolfandarmour.com (referred to as the “Website”) is owned by Wolf and Armour Ltd. Company registration number 10489451

    By placing an order on this website, you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.

  2. PLACING AN ORDER

    • Add the products you want on our website to your basket
    • Ensure you select the correct size before adding the items to your basket
    • Once you have added all items you would like to purchase, proceed to checkout
    • You must provide billing, shipping, email addresses and all other required details accurately
    • Review the order before you complete the purchase
    • Submit your order and you will receive a confirmation via the email address you provided at checkout
    1. ORDER ACCEPTANCE AND CANCELLATIONS

      All orders submitted by you are subject to acceptance by Wolf and Armour Ltd. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

      • If any item shown on the website is no longer available
      • If we are unable to obtain authorisation of your payment
      • If shipping restrictions apply to a product
      • If products shown on the website contain a manifest error such as being incorrectly priced or otherwise incorrectly described
      • Suspected fraudulent activities

    Wolf and Armour Ltd will begin to process your order as soon as it is submitted, therefore it is not possible to cancel your order before you have received it. You can then cancel your order by returning your goods, following the refund procedure in section 6 of this agreement.

  3. QUALITY AND MAINTENANCE OF PRODUCTS

    Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Wolf and Armour Ltd is not liable for these variations and deviations. Wolf and Armour Ltd draws your attention to the washing and maintenance instructions printed on the labels of the products. Wolf and Armour Ltd is not liable for any damage resulting from incorrect handling of products, including handling contrary to the instructions.

  4. PRICE AND CURRENCY

    Prices displayed online usually adjust depending on your geographical location. In the instance this does not happen, all prices will be shown in GBP (£).

    All prices quoted at the payment stage are in Great British Pound (GBP).

    Wolf and Armour Ltd reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards and the right to adjust the price of any product at any given time without further discussion.

  5. SHIPPING AND DELIVERY

    All orders made on the Wolf and Armour Ltd website (wolfandarmour.com) are dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days; excluding bank holidays and national holidays. Some of our delivery partners will deliver orders on weekends.

    We aim to despatch orders on the same day as outlined on our delivery times page. However, due to fluctuation in order volumes this is not always possible.

    Any international orders may be subject to customs charges. These charges are not quoted at checkout and are out of our control.

    Wolf and Armour Ltd cannot be held responsible for delay in delivery, including but not limited to the following; Incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

  6. EXCHANGES AND REFUNDS

    Exchanges

    We offer exchanges if item(s) are returned within 30 days. Please complete the exchange form on the customer care page here.

    You can exchange the same item for a different size. If you want a different item please place a new order and send your unwanted item(s) back for a refund.

    Exchanges are usually processed within 15 days of us receiving the returned item(s). Standard delivery times then apply for the exchanged item(s) to be delivered back to you.

    We process exchanges as fast as possible. Exchanges are processed manually, therefore you will not get an email from us when we receive the return.

    During busy periods some returns may be processed outside of the above timeframes.

    Refunds

    We offer refunds if item(s) are returned within 30 days. Please complete the refund form on the customer care page here.

    Refunds are usually processed within 15 days of us receiving the returned item(s). Please allow an extra 7 days for your bank to make the funds available to you.

    We process refunds as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However, you will get an email when your refund is processed, please also check junk folders.

    During busy periods some returns may be processed outside of the above timeframes.

    Refusal Rights

    We reserve the right to deny processing any returns that are not received to our returns address, we therefore recommend that you use a tracked and/or signed for service when returning any item(s).

    We reserve the right to deny processing any returns received after 30 days of you receiving your order. Your returned item(s) will then be sent back to your original shipping address.

    We reserve the right to refuse a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, is dirty/scented or covered in hair or anything else that deems the item to be ‘used’ and not available for re-sale.

  7. INTELLECTUAL PROPERTY RIGHTS

    All trademarks, service marks, logos and trade names which appear on Wolf and Armour products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Wolf and Armour Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check the Wolf and Armour Terms and Conditions periodically for changes.

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